Last updated: October 17, 2026
Where we ship
We currently ship to addresses within the United States, including APO/FPO addresses. We do not ship internationally at this time.
Shipping cost
Standard shipping is free on all orders within the United States, unless a different rate is shown at checkout.
Processing time
Orders are processed within 1β3 business days (MondayβFriday, excluding US public holidays). Orders placed on weekends or holidays are processed the next business day.
Delivery time
Once shipped, standard delivery usually takes 3β7 business days. Total time from order to delivery is typically 4β10 business days. Delivery times are estimates and may be affected by carrier delays, weather or peak seasons.
Order tracking
When your order ships, you will receive an email with a tracking number and a link to track your package. If you do not receive it within 3 business days of ordering, please check your spam folder or contact us.
Incorrect address
Please make sure your shipping address is correct before placing your order. If you notice a mistake, contact us right away; we can update the address only before the order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.
Lost, delayed or damaged packages
If your tracking shows delivered but you cannot find your package, please check with neighbors and your local post office, then contact us within 7 days. If your package arrives damaged, email us within 7 days of delivery with photos so we can arrange a replacement or refund. See our Refund Policy for details.
Contact us
Email: support@cloudoutlet.online
Phone: +1 (936) 265-9511
Address: 5900 Balcones Dr, Austin, TX 78731, United States