Last updated: October 17, 2026
Returns
We accept returns within 30 days of the date you receive your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all seals, tags and accessories.
For hygiene and safety reasons, fragrances and skincare products can only be returned if they are unopened and sealed. Opened or used fragrance and skincare items cannot be returned unless they arrived damaged, defective or incorrect.
How to start a return
Email us at support@cloudoutlet.online with your order number and the reason for the return. We will reply within 1–2 business days with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a free replacement or issue a full refund, and you will not pay for return shipping.
Return shipping costs
If you are returning an item because you changed your mind, you are responsible for the return shipping cost. Original shipping charges (if any) are non-refundable. If the return is due to our error (damaged, defective or wrong item), we cover the return shipping.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.
If you have not received your refund after 10 business days, please contact us at support@cloudoutlet.online.
Exchanges
The fastest way to get a different item is to return the original item and place a new order for the item you want.
Order cancellations
You can cancel your order for a full refund any time before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.
Non-returnable items
- Opened or used fragrances and skincare products (unless damaged, defective or incorrect)
- Gift cards
- Items marked as final sale at the time of purchase
Contact us
Email: support@cloudoutlet.online
Phone: +1 (936) 265-9511
Address: 5900 Balcones Dr, Austin, TX 78731, United States